FREQUENTLY ASKED QUESTIONS

I’m looking for _______ pattern/kit, but I do not see it. 

Send me an email via the contact link with the details of the particular item you are looking for.  I will let you know if I have that item in my inventory.  If I do not have it, I will see if I can find it for you and/or keep my eyes open for it and let you know when I do come across it.

Do you carry fabric, needles, thread, or other accessories?

Not at this time, but I do have a list of sites where you can order these items - look in the Accessories category.

I don’t have a PayPal account; how can I make payment?

If paying with a credit card, you are not required to have a PayPal account; PayPal is only the company that processes the credit card information and your personal information is kept confidential.  For additional details, go to PayPal.  You may open a PayPal account if you would like to pay with a bank transfer or e-check.  I am not able to process credit cards over the phone and PayPal is a safe processor.

When is payment expected?

I prefer payment upon checkout via PayPal.  If you have any questions in regard to the purchase/shipping amount, please contact me right away.

Do you accept checks and/or money orders?

I do not accept checks; however, I will, upon special request, accept a US Postal Money Order on US orders only.

What do you charge for shipping?

Items weighing less than 13 oz will have the option of shipping USPS 1st Class Mail.  Everything else is shipped via USPS Priority Mail.

I live in outside the United States.  Will you ship internationally?

YES!  As of February 1, I will be able to process and ship orders outside the United States.  If you have any questions, please send me an email via contact. 

I have a suggestion I’d like to make in regard to this website, but I don’t see anywhere to leave suggestions.

Please feel free to send me an email via contact.  I love to hear suggestions on ways I can improve the site.  My goal is to make this website one of your favorites that you want to return to again and again.

I don’t see a telephone number where I can call you if I have a problem with my purchase.

The reason a telephone number is not listed is because I work out of the home.  My husband works nights, so he sleeps during the day and we try to keep the noise level to a dull roar whenever possible.  If you receive your item and you are unhappy for any reason, please send me an email via contact with your concerns.  I will respond within 24 hours, if possible, either via email or with a telephone call to you at my expense.

Has your question been answered?  If not, please send me an email via contact and I’ll send you an answer as soon as I can, as well as post it here if it’s appropriate.